Customer Service

Alcatel-Lucent Debuts Customer Experience Service for Mobile Users

21 May 2012

Alcatel-Lucent has launched a managed service for telecommunications operators and service providers that it says will allow them to assure consistent quality of service for their subscribers.

Customer Service Saboteurs to Avoid

21 May 2012

If you have ever had a meal ruined by a loud child or waited on a long line while a customer quibbles over the price of a pound of produce, then you have been a victim of customer service sabotage. Even though it's others customers who are inconvenienced by difficult shoppers, businesses are the ones that end up being most affected by customers who turn into saboteurs.   

RedHorse Systems Sponsors “Customer Service Ticketing� Educational Webinar

21 May 2012

This week’s topic, titled “Tickets Please . . . Customer Service Ticketing,� presented by Eric Turnipseed of The Automation Station, is an online learning event intended to show how small business owners and operators can turn customer service into a strength, increasing revenue and profit. The webinar addresses basic issues which cause breakdowns in customer service. ...